As important as it is for an automobile company to sell their vehicles, it is equally important for the company to sustain the customers who have bought the cars from them. Maruti Suzuki India took a massive leap to change that spoke by launching the Maruti Suzuki Rewards App.
The app is exclusive to Maruti Suzuki and NEXA car owners only and has been thoughtfully designed to ensure they get everything related to their car at one place, be it scheduling their car for servicing or getting help in case of breakdown. Let us take a look at how the app benefits them:
1. Track your car’s insurance
One of the worries of every car owner is to ensure that their insurance does not expire and they inadvertently incur a fine. With the Maruti Suzuki Rewards app, they can have easy access to the details of their car insurance policy. Regardless of whether the policy is from Maruti Suzuki or any other vendor, you can upload it online and keep a track of your insurance policy, claims, and the policy details.
2. Make a servicing request online
The app’s NEXA or Arena service option allows you to locate the nearest authorised workshop and book an appointment for your car. This makes Arena or NEXA service easy as now you don’t have to spend a lot of time looking for one. Even if your car stops functioning anywhere in India, through the app, you can get on-road service and find the nearest workshop and get your car checked out. Not only this, but you can also use the app to keep a track of your service requests and know the estimated service cost.
3. Save your documents
Instead of storing your vehicle documents under the seat, dashboard box, and looking for them every time you have to drive, you can now upload the documents online and take it everywhere with you. This prevents them from being lost and they are just a click away in case of an emergency.
With the app, Maruti Suzuki has raised standards in terms of customer care and experience. It might even push many to buy a Maruti Suzuki car for better customer experience.
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