In most business transactions, your professional relationship with a business goes as far as making the transaction to buy a product. Once you have paid for the product and it’s in your possession, that’s where the relationship ends. It’s not the same with automobile brands. They have to continuously provide services, even after the purchase. This is why automobile companies pay as much attention to customer care as they do to selling their products. With the launch of the Maruti Suzuki Rewards app, Maruti Suzuki has changed the way automobile companies provide customer care services.
Here’s how:
1. You Get to Join the Loyalty Program
The app serves as a loyalty program app for car owners. For every transaction to make at Maruti Suzuki (or any of its subsidiaries), you earn certain loyalty points. You can accumulate these points to get a discount on a transaction of your choice. The more transactions you make, the more loyalty points you earn and, as a result, the higher is the discount on a transaction you like. For instance, if you want to buy an otherwise expensive accessory for your car, you can accumulate loyalty points to lower its price for you.
2. You Can Book Service Appointments
Booking service appointments for your car is always a difficult part of owning a car. Service centres and workshops are always booked, and you have to struggle to get an appointment. Say goodbye to that struggle with the Maruti Suzuki Rewards app. The app allows you to check out all authorised Maruti Suzuki Service Centres near you, check for availability, and book an appointment for the next available date. The app even calculates an estimated service cost before you book an appointment.
3. Avail of On-Road
No one wants their car to stop functioning in the middle of nowhere. But it still happens unexpectedly. The app also allows you to avail yourself of the on-road service by Maruti Suzuki. You don’t have to leave your car and look for a mechanic. If you have the app, the car expert will come to you.
With an app that does everything for you, Maruti Suzuki has changed the idea of owning a car. Whatever service you need from Maruti Suzuki, all you need to do is open the app on your phone.
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